At Bergot Jewelry, we strive to provide a seamless and enjoyable shopping experience for our valued customers. Here is some important information regarding orders:
We are pleased to offer free shipping to customers located within the continuous 48 states of America. Whether you’re in California or New York, you can enjoy our handmade jewelry without any additional shipping charges. We want to make it easier for you to embrace your style and express yourself through our unique pieces.
We understand that our jewelry has admirers all around the globe, and we are delighted to offer international shipping services. No matter where you are, you can indulge in our handmade creations and have them delivered right to your doorstep. Please note that international shipping rates and delivery times may vary depending on your location. We strive to provide affordable and reliable shipping options for our international customers.
Each piece of jewelry at Bergot Jewelry is meticulously handcrafted and made to order. Our skilled artisans put their heart and soul into creating unique pieces that reflect the essence of our brand. We believe that this dedication to craftsmanship ensures the highest quality and authenticity in every item we offer.
Due to the made-to-order nature of our products, please allow up to 2 weeks for your order to be processed and shipped. We understand that anticipation can be high when it comes to receiving your new jewelry, and we appreciate your patience during this time. Rest assured that we are working diligently to handcraft and prepare your order with the utmost care and attention to detail.
Once your order has been shipped, we will provide you with a tracking number. You can use this number to monitor the progress of your package’s journey to your desired destination. We are committed to keeping you informed and ensuring a smooth and transparent delivery process.
At Bergot Jewelry, we value our customers and aim to provide exceptional customer support throughout your shopping experience. If you have any questions, or concerns, or need assistance with your order, our friendly and knowledgeable team is here to help. Feel free to reach out to us through our contact page, and we will respond to your inquiry as soon as possible.
We understand that sometimes preferences change or slight adjustments are needed. We offer free exchanges for all eligible items within 30 days of purchase. If you find that the piece you ordered doesn’t perfectly match your vision or style, simply contact us at contact@bergotjewelry.com, and our customer support team will guide you through the exchange process. Please note that the item must be in its original condition, unworn, and with all packaging and tags intact.
If for any reason you are not completely satisfied with your purchase, we accept returns within 30 days of delivery. Please reach out to us at contact@bergotjewelry.com to initiate the return process. Our dedicated team will provide you with detailed instructions on how to proceed. To be eligible for a return, the item must be in its original condition, unworn, and with all packaging and tags intact.
Important Considerations for Returns and Exchanges
Please note that custom-made or personalized items are generally not eligible for return or exchange unless there is a manufacturing defect or error on our part. We take pride in our craftsmanship and strive to ensure the highest quality in every piece we create.
For hygiene and safety reasons, we cannot accept returns or exchanges on earrings, unless they are defective or damaged upon arrival.
In the unlikely event that your order arrives damaged, defective, or incorrect, please contact us immediately at contact@bergotjewelry.com with your order number and a clear description or photo of the issue. We will work swiftly to resolve the situation and ensure your satisfaction.
Returns and exchanges are subject to inspection and approval by our quality control team. We reserve the right to refuse any returns or exchanges that do not meet our requirements or show signs of wear or damage beyond normal use.
Please allow us 5-7 business days to process your return or exchange once we receive the item. We will notify you via email once your return has been processed.
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and obtaining proof of shipment for your records.
If you have any questions or require further assistance regarding returns or exchanges, please don’t hesitate to contact our customer support team at contact@bergotjewelry.com. We are here to ensure your satisfaction and provide you with a seamless and enjoyable shopping experience.
Thank you for choosing Bergot Jewelry. We appreciate your support and look forward to assisting you with your returns and exchanges.
We offer a range of standard ring sizes to accommodate different preferences and styles. However, please note that we do not offer half sizes at this time. Our available sizes are based on whole numbers, such as 6, 7, 8, and so on. We recommend selecting the nearest whole size when choosing your ring.
Determining Your Ring Size at Home: While it’s best to visit a jeweler for precise ring sizing, we understand that it may not always be convenient. Here are a few methods you can use to estimate your ring size from home:
Printable Ring Sizing Guide: You can find printable ring sizing guides online. These guides typically consist of a series of circles representing different ring sizes. Simply print the guide and place an existing ring that fits you well on the circles until you find the closest match. Make sure to follow the printing instructions to ensure accurate measurements.
String or Paper Method: Take a piece of string or a thin strip of paper and wrap it around the base of your finger. Mark where the string or paper overlaps, and then measure the length between the marks with a ruler. Compare this measurement to a ring sizing chart, which you can find online, to determine your ring size.
Ring Sizing Tools: There are various ring sizing tools available for purchase that can help you determine your ring size accurately at home. These tools typically consist of a set of plastic or metal rings in different sizes. You can try on the rings until you find the one that fits you comfortably.
Please note that these methods provide estimates and may not be as accurate as professional sizing. If possible, we highly recommend visiting a local jeweler who can measure your ring size accurately using professional tools.
Contact Us for Assistance: If you are unsure about your ring size or need further assistance, our customer support team is here to help. Please contact us at contact@bergotjewelry.com, and we will be happy to guide you through the process and answer any questions you may have.
Choosing the right ring size is important to ensure your comfort and satisfaction. We strive to provide high-quality craftsmanship and unique designs that you can enjoy for years to come.